The Armory - F.A.Q. (Frequently Asked Questions)

The Armory, your source for Medieval Weapons, Renaissance Clothing, and more.


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Ordering

Returns/Exchanges

About Contact Sports, LLC./The Armory

Miscellaneous

Ordering

1. How do I place an order?

You have several options available to you. You can:

Order online, using our Cart32 secure shopping application

Order over the phone by calling (520) 885-4992 and speaking to one of our representatives. (Monday-Friday 9am-6pm PST)

Order through traditional mail:

Contact Sports, LLC.
2110 N. Bell Ave.
Tucson, Az 85712

2. What payment options do you offer?

Again, you have several options:

Major Credit Card: Visa, Mastercard and American Express

Personal Check

Money Order

Purchase order (Registered Schools/Clubs/Retailers only)

3. Do you accept checks or money orders?

Contact Sports, LLC. does accept checks and money orders. Please keep in mind that we must wait for checks to clear before we can ship out merchandise. Money orders, however, are treated as cash and items are released immediately.

4. Do you offer secure online transactions?

All of our Web sites are run on a secure server and all of your information is protected with the use of an advanced secure socket layer (SSL) and firewall technology. To provide additional security, all personal and credit card information is encrypted using a state-of-the-art security key. Even if the unthinkable happens and data is stolen from our site, all customer information would be encrypted and unreadable.

5. I'm not comfortable giving my credit card over the net. How can I order?

If you still don't feel safe ordering over the Internet, you can always order over the phone by calling (520) 885-4992 or by printing out your order and mailing it to us the old fashioned way:

6. Is there a minimum to order?

There are no minimum orders for any of our product lines.

7. How do I know you received my order?

If you place your order online, via the shopping cart, the server automatically mails you a confirmation letter to recap your order as well as let you know we received it. If you "snail-mail" your order and wish to be contacted upon receipt, please include an e-mail address and we'll let you know as soon as we receive it.

8. How long does it take for my package to arrive?

Delivery times depend partly on where you are and partly on your preferred shipping method. We ask that you allow 7-14 business days for delivery. Overnight and U.S. Priority mail services are adjusted accordingly and details can be made available with a phone call.

9. I placed an order yesterday and my tracking number isn't coming up. Why?

Once your package ships you will be automatically sent a UPS Quantum View Notification with your tracking number. Most orders are shipped within 24-48 hours. On some occasions we may have to special order any items that may be out of stock. This can take up to 3-5 business days. Once we receive the item and ship your order a tracking number will be forwarded to you. The exception to this is if your items ship directly from the manufacturer or via USPS. In these instances no tracking numbers will be provided. If you should ever have a question about the delivery time or if your order has shipped, feel free to contact our customer service center.

10. How will I know if something is wrong?

If we find a problem with your order, we will take steps to contact and convey to you it's nature via e-mail, phone, or fax. This is why it's so important that you fill out your order form completely.

11. I got my order and it's incorrect/damaged. What do I do?

If you were sent the wrong item, we'll be more than happy to replace it at no cost to you. If it was damaged during shipping, please notify us via phone, fax or e-mail and we'll take care of the problem.

Returns / Exchanges

1. What is your return / exchange policy?

We are so sure that you’ll be 100% happy with your purchase that we guarantee all products for 30 days. If you are ever unhappy with an item, simply return it to us and we will gladly exchange the item, or issue you a refund. Please include a note with your return explaining the nature of your request (i.e. alternative size, color, refund, etc.). Returned items must not be damaged and need to be suitable for resale. Please allow 2 to 4 weeks on all returns for exchange or refund. This policy excludes custom items and special orders, unless due to a manufacturer’s defect. Customers are responsible for all shipping and handling charges on returned merchandise.

2. Can I return/exchange a special order?

Some of the items we sell are custom made and/or special orders. If one of these items is returned due to a manufacturer defect or an Contact Sports, LLC./The Armory error, there will be no cost to you. If the item is returned for other reasons a 20% restocking fee will be assessed.

About Contact Sports, LLC./The Armory

1. Where are you located?

Contact Sports, LLC./The Armory is based in sunny Tucson, Arizona.

2. How long have you been in business?

Contact Sports, LLC./The Armory was founded in 1996. We were one of the first companies to be online and we hope to serve our customers for many years to come.

Miscellaneous

1. I do not live in the U.S. Can I order from Contact Sports, LLC./The Armory?

Absolutely. Contact Sports, LLC./The Armory are not just U.S. companies, we are global. We commit ourselves to providing our products over the widest distribution field possible. The only checks being that it is the customer's responsibility to assess legal issues over purchases (i.e. some weapons and gear are illegal in some areas) and the capacities of the local delivery system (i.e. UPS delivery costs for some of our heavier punching bags and training equipment to certain countries approaches obscenity).

2. Do you offer....?

Want to know if we have an item that you didn't see on the web site? It's likely, as we offer literally hundreds of products from several manufacturers. Further, if we don't have it, we can probably get it. All you have to do is ask.

As with many sections of this web site, the F.A.Q.'s content is dictated by you for you. If you think we need to cover other topics or that we haven't addressed some issue fully, please just take a few minutes to contact us by phone, fax, e-mail or mail and we'll be happy to hear your suggestion!